London Hotels

Frequently asked Questions

London Hotels | Paris Hotels

London  Hotels  Discount  Centre  with  Last  Minute  Exclusive  Bargains  meeting  every  Budget

Frequently Asked Questions
 
How do I make a reservation?

From our directory, choose the hotel you want to stay in and press "Book" at the bottom or top of each hotel page. You will be taken to a Secure Reservations Form. On the form, just complete all the information required.

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How long does it take to make a reservation?

about 3 minutes.

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Can I make a reservation directly through the hotel?

You can, but the prices displayed on DiscountCityHotels.com are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 40% more.

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When do you check availability?

We check availability only at the point of making a reservation. If your hotel choice is not available and if give us permission (see the reservation form) to reserve another hotel at a comparable rate/standard and location, we will do so on your behalf. You will have the right to refuse our choice at no cost to you. Please remember that by combining "availability check" and "reservation" into one step, we cut on our cost of operations and thus we can offer you much cheaper prices and save you time.

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Are taxes, services and breakfast included in your prices?

All taxes and services are included. Breakfast is included in most 2/3 star hotels (unless noted otherwise), but 4 star hotels usually do not include breakfast.

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Do you offer additional discounts for senior citizens, students, airline employees, etc.?

No. You will find that our prices are already heavily discounted; consequently, we can not offer any additional discounts, but for long stays we will be able to get back to you with even better rates.

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Are your prices by room or by person?

All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.

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How can you offer rooms at such discounted prices?

Using our connections with hoteliers we know (as we were hoteliers ourselves) paired with the volume of business we produce, we have negotiated these favourable rates.

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Will you confirm that my reservation was made?

Yes. We confirm all reservations by e-mail. Please remember, if your reservation is made on a holiday or a week-end, we will still get your confirmation on time unlike many other internet agents.

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What is your cancellation policy?

If you make your reservation and cancel before 12 Midday (UK time) 3 or more business days before your confirmed arrival date only a £10 (GBP) admin fee will apply. However, if you cancel your reservation less than 3 working days before your arrival, your credit card will be charged for the first unused hotel night.

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Will you confirm my reservation by phone?

No. We make confirmations only by e-mail so please make sure that you have provided us the correct e-mail address.

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Do I need a credit card to make a reservation?

Yes. We will make a reservation only when you provide valid credit card information. Remember the credit card information is always treated as confidential and is used for guarantee purposes only. Also please remember that all our internet transactions are encrypted on our secure server, guaranteeing you a safe and secure environment.

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When exactly is my credit card charged?

Upon arrival at your chosen hotel you may pay with your credit card or by any other means, the choice is yours (some hotels take payment upon departure). Your credit card details are held as a guarantee only; the only time your credit card may be charged is in case of non-arrival or cancellation.

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What if I am afraid of sending you my credit card information?

We understand your concern. Be reassured, our website is fully secure with SSL encryption, therefore it is safe to send us your details online. However if you are still unsure we also give you the option of faxing us your reservation request. Please fill out the reservation form completely, print it out and fax it to us in the UK: (+44) 20 8603 7321.

 Remember, we will not make your reservation without your credit card information.

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More questions?
please call or email us and we will answer promptly.
 
 
 
  UK Local Rate Phone: 08456 44 54 54    Fax: 08456 44 48 48
From overseas please dial Phone: +44 2086803001   Fax: +44 2086037321
 
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